BPSYCH – Return & Refund Policy

Effective Date: September 27, 2026

At BPSYCH, we take pride in creating unique, high-quality apparel that reflects your personality and creativity. Every order matters to us, and we want you to be happy with your purchase.

Because many of our products are printed or customized specifically for you, our return and refund policy is designed to reflect the nature of made-to-order apparel while ensuring fair treatment of our customers.

1. Made-to-Order & Personalized Products

Most BPSYCH products are produced specifically after an order is placed, including:

• Custom-printed T-shirts and caps
• Personalized apparel featuring names, photographs or custom artwork
• QR-code T-shirts and personalized designs
• Print-on-demand lifestyle apparel
• Corporate and bulk custom-printed orders

We do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or customer-submitted design errors.

Please carefully review product descriptions, sizing charts, colours and customization details before placing your order.

This does not affect your rights if a product is defective, damaged, incorrect or otherwise covered by applicable consumer protection laws.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, we will work with you to resolve the issue.

Examples include:

Incorrect product, size or colour sent compared with your confirmed order.

• Significant printing defects or manufacturing errors.
• Damaged products received during shipping.
• Missing items from your order.
• Incorrect customization caused by an error on our part.
• QR codes that do not function due to a printing or production defect.

Please contact us within 30 days of receiving your order.

To help us resolve your issue quickly, provide:

• Your order number.
• A brief description of the issue.
• Clear photographs of the affected product.
• Photographs of the packaging, if the item arrived damaged.

Once we review and confirm the issue, we will arrange an appropriate solution, such as a replacement or refund, at no additional cost to you.

3. Size and Colour Variations

Please refer to the sizing charts provided on each product page before purchasing.

As products are made to order, we cannot offer refunds or exchanges when an incorrect size has been selected by the customer.

Slight variations in printed colours may occur due to differences in screen settings, fabric texture and printing processes.

Significant printing errors or products that materially differ from the confirmed order will be reviewed under our defective product policy.

4. Personalized Artwork and QR-Code Products

Customers are responsible for ensuring that submitted photographs, text, links, QR-code destinations and other personalization details are accurate.

BPSYCH cannot offer refunds for errors resulting from incorrect information supplied by the customer.

However, if we make an error during production or the printed QR code fails to function because of a manufacturing defect, we will review the issue and provide an appropriate replacement or refund.

Please ensure that submitted URLs are correct, accessible and suitable for public viewing before placing your order.

5. Order Cancellations

Because our products are produced on demand, orders may enter production shortly after payment confirmation.

If you wish to cancel or modify an order, please contact us as soon as possible.

• Orders may be cancelled for a full refund if production has not started.
• Once production has begun, cancellations and modifications generally cannot be accommodated.
• Orders that have already been printed or shipped cannot be cancelled for change-of-mind reasons.

Where applicable law provides additional cancellation rights, including for delayed or unfulfilled orders, those rights will be honoured.

6. Returns and Return Shipping

Please contact BPSYCH before returning any product.

Do not send products to the address shown on your shipping label without receiving return authorization.

If a return is required, we will provide the correct return address and instructions.

For confirmed defective, damaged or incorrect products caused by BPSYCH or our production partners, we will cover reasonable return shipping costs where a physical return is necessary.

In some cases, we may resolve the issue without requiring the original item to be returned.

7. Refund Processing

Once a refund has been approved, it will be issued to the original payment method.

We aim to initiate approved refunds within 5 business days, subject to any shorter period required by applicable law.

Please note that your bank or payment provider may require additional time to process the refund and display it in your account.

Where a full refund is required because of a confirmed product defect, incorrect order or qualifying cancellation, applicable original shipping charges will also be refunded.

8. Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery period, please contact us so we can investigate the shipment.

If we are unable to fulfill your order within the applicable shipping timeframe, we will communicate available options, including cancellation and a refund where required.

Customers are responsible for providing accurate shipping information at checkout. If you notice an address error, please contact us immediately.

We cannot guarantee that shipping information can be changed after an order has been dispatched.

9. Corporate and Bulk Orders

Custom corporate apparel and bulk printing orders are produced according to approved specifications.

Customers should carefully confirm artwork, quantities, sizes, colours and printing instructions before production begins.

Once production has commenced, cancellations or changes generally cannot be accepted.

Any manufacturing defects, incorrect printing or discrepancies from the approved order specifications will be reviewed and resolved appropriately.

10. Consumer Rights

This policy does not exclude, restrict or override any rights or remedies available under applicable consumer protection laws.

Where applicable laws provide additional rights regarding defective products, misrepresentation, delivery failures or cancellation, those rights will take precedence over this policy.

11. Contact Us

If you have questions about your order, a return or a refund, please contact our team.

BPSYCH – Own Your Mind

• Location: Mississauga, Ontario, Canada
• Website: www.bpsych.store
• Phone / WhatsApp: +1 (647) 833-3073

Please include your order number when contacting us so we can assist you efficiently.

We appreciate your support of BPSYCH and look forward to creating something special for you.